Service
Remote Support
Responsive assistance for your users, accessible by phone and remote access.
Challenges you face
Users stuck waiting for support
Poorly identified recurring incidents
No tracking or request history
Difficulty prioritizing requests
Lack of visibility into recurring issues
What we do
Level 1 to Level 3 user support (as needed)
Secure remote access
Centralized ticket management
Defined and respected escalation process
Continuously enriched knowledge base
Tracking and follow-up of ongoing requests
Reporting and trend analysis
What you get
- Dedicated hotline: A single number for all your users.
- Tracking portal: Visibility into the status of all requests.
- Monthly reports: Statistics, trends, and recommendations.
- Knowledge base: Documentation of solutions and procedures.
Case studies
Outsourced helpdesk
Handling Level 1 and 2 support for a 150-user company.
VIP support
Dedicated assistance for executives with enhanced SLA.
Frequently Asked Questions
Ready to improve your IT?
Let's discuss your needs and define the best approach together.
